Frequently Asked Questions (FAQ)

General Questions

Q: What types of bags do you offer?

A: We offer a wide variety of bags including totes, backpacks, handbags, messenger bags, and travel suitcases. Our collection features different styles, sizes, and materials to meet diverse needs and preferences.

Q: Are your bags made of high-quality materials?

A: Yes, we source premium materials such as genuine leather, durable nylon, and high-strength polyester. We ensure that the materials used are of top-notch quality to provide long-lasting and reliable bags.

Ordering and Payment

Q: How can I place an order?

A: Simply browse our website, select the bag(s) you want to purchase, add them to your shopping cart, and proceed to checkout. Fill in your shipping and billing information and choose your preferred payment method.

Q: What payment methods do you accept?

A: We accept major credit cards like Visa, MasterCard, American Express, as well as PayPal and other popular online payment platforms.

Shipping and Delivery

Q: How long will it take to receive my order?

A: Standard shipping usually takes 3-7 business days within the country. For international orders, it may take 7-14 business days or longer depending on the destination and customs clearance.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the courier's website.

Returns and Exchanges

Q: What is your return policy?

A: If you are not satisfied with your purchase, you can return the bag within 30 days of receipt. The bag must be in its original condition with all tags and accessories attached.

Q: How do I initiate a return or exchange?

A: Please contact our customer service team and they will guide you through the process. Provide them with your order details and the reason for the return or exchange.

Product Care and Warranty

Q: How do I care for my bag?

A: Different materials require different care. For leather bags, we recommend using a leather conditioner regularly. For fabric bags, spot clean with a mild detergent and avoid overexposure to sunlight. Detailed care instructions are provided with each product.

Q: Do your bags come with a warranty?

A: Yes, most of our bags come with a limited warranty against manufacturing defects. The warranty period varies depending on the product. Please refer to the product description or contact our customer service for more details.